Have you ever received an email from a customer, supplier or colleague that you have interpreted negatively only to then have a conversation with them and find out that’s not how they intended the email to sound?
Studies show that a poorly worded email can cause anxiety and stress, which isn’t left at the office because more and more of us read emails on our phones outside of work.
We may be guilty ourselves of sending emails which cause upset. So what can be done? One simple rule is to read and reread your email before you send it to double check that the meaning is clear and can’t be misinterpreted but also that it is written in a polite and moderate way. Remember when you hit the send button it’s going to be too late to retract what you say!